Return Policy
Last updated July 12, 2024
Thank you for your purchase, we hope you are happy with your purchase. However if you are not completely satisfied with your purchase for whatever reason, you may return it to us for a full refund, store credit, or an exchange. Please see more information below regarding our Refund/ Return Policy.
RETURNS
All returns must be postmarked within 30 days of delivery. All returns must be in new and unused condition, with all original packaging and labels attached.
RETURN PROCESS
To return an item, please email customer service at [email protected] to obtain a Return Merchandise Authorisation (RMA) number. After receiving an RMA number, place the item securely in its original packaging and the return form provided, then mail your return to the following address:
- FMO Ltd
- Attn: Returns
- RMA#
- 106 Marylyn Place
- Melbourne 3977
- Victoria
- Australia
Return shipping charges will be paid or reimbursed by us* (please read note below)
REFUNDS
After receiving your return and inspection the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your exchange or refund. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
EXCEPTIONS
For defective or damaged products, please contact us as the contact details below to arrange a refund or exchange.
Please note:
* Customers must confirm shipping method, company and cost with customer service team to receive approval before returning items. Failure to do so will result in shipping cost not being reimbursed.
QUESTIONS
If you have any questions concerning our return policy, please contact us at:
